At Grupo Pacha we watch the news on the pandemic with the same deep level of concern as the rest of the world. Our first priority is of course the wellbeing of everyone. Here in Ibiza, our office has been closed in an effort to limit the spread of the virus. Secondly, we are in constant contact with our fellow venues, our artists and our partners to discuss the way forward for Ibiza this season. It’s hard to predict what the timeline of the virus will be, but we are working to make sure that when the time is right, we will be ready to open our doors. As soon as the situation is under control, we will be back to offering magical experiences to all.
In order to provide peace of mind for all our customers, the following policies will apply until May 1 at which time we will review and update:
- Full refunds available for any ticket purchases for events at Pacha or Destino that are impacted by venue closures or travel restrictions
- Flexible cancellation for all hotel room bookings at Destino and El Hotel Pacha
- Flexible cancellation for all dinner reservations at Lio, Pacha and Destino
Meanwhile, we will continue to communicate through social media and keep you informed. We know that you all love this island as much as we do, and we look forward to having you back as soon as it is safe.
Until then: #stayathome #yomequedoencasa